Reference

How hukutoto Handles Your Personal Data

Your account information, wallet details and session data stay under our direct control — we do not sell or share your data with third-party marketers.

Data collected only for account operationDANA, OVO, GoPay transaction data kept confidentialYou can request data access or deletionSSL encryption on all account pagesIndonesia-region data handling

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices cover four areas: encryption, cookies, retention and your right to act on your own record. Each area below describes the actual process we follow — not a policy summary, but the operational steps that apply to your account.

SSL Encryption on All Sessions

Every page you access after login is served over SSL. Your DANA, OVO and GoPay transaction data travels through an encrypted connection so it cannot be intercepted in transit.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use third-party advertising cookies that track you across other websites.

Data Retention and Deletion

Account records are held while your account is active plus the period needed for dispute resolution. Once that window closes, personal identifiers are deleted or anonymised from our systems.

Your Right to Access and Correct

You can request a copy of the data we hold, ask us to correct any inaccuracy, or ask for your record to be removed. Submit the request through live chat, Telegram or WhatsApp.

What We Collect and Why It Matters

hukutoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with hukutoto, we collect the details you provide directly — your name, email address, contact number and the e-wallet identifier you use for deposits or withdrawals, whether that is DANA, OVO or GoPay. We also collect technical data automatically: device type,

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browser version, IP address and session timestamps. This technical data helps us detect unusual login patterns and protect your account from unauthorised access. Payment data tied to your DANA, OVO or GoPay wallet is processed only to complete the transaction you request — we do not
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store your full wallet credentials on our servers. We retain account data for as long as your account remains active and for a further period required to meet our operational and dispute-resolution obligations. After that period, personal data is deleted or anonymised. Availability of our services
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depends on local law and is accessible only where local regulations permit. If you are in Depok or elsewhere in Indonesia, the same data practices apply regardless of which supported payment method you use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold about you, correct inaccurate details, or ask us to delete your account information, our support team handles privacy requests directly. Reach us through the channels below — response times for data requests may differ from general account queries, and we will confirm receipt of your request before proceeding with any change.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a privacy query so our team routes it to the correct handling team.

Telegram Support Message our Telegram support channel with your registered email and the nature of your data request. We confirm receipt and follow up within the channel.

WhatsApp Send your privacy request via our WhatsApp support number. Include your account email so we can locate your record and process the request accurately.

Common Questions About Your Data and Privacy

The questions below cover what we hear most from account holders about data collection, wallet privacy, cookie settings and how to exercise your rights under our policy.

We do not sell your data. We share only what is needed to complete a transaction — for example, a payment reference passed to your DANA, OVO or GoPay provider to confirm a deposit.

No. Your wallet identifier is used only to match incoming and outgoing transactions to your account. It is not displayed publicly and is not accessible to other account holders.

Contact us via live chat or Telegram, state your registered email, and ask for a data access request. We confirm receipt and provide your record within the timeframe our policy allows.

Yes. Submit a deletion request through any of our support channels. We will process it after confirming your identity and completing any open transactions or pending disputes on your account.

We use session cookies for login continuity and preference cookies for lobby settings. You can disable non-essential cookies in your browser settings, though this may affect how some account pages load.

We retain your record for the period required to resolve any open disputes or meet operational obligations. After that window, personal identifiers are deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hukutoto Handles Your Personal Data

How We Protect and Manage Your Account Data

How to Reach Us About Your Data

Common Questions About Your Data and Privacy

01 Does hukutoto share my personal data with other companies?

02 Is my GoPay or OVO wallet number visible to anyone else?

03 How do I request a copy of the data hukutoto holds about me?

04 Can I ask for my account data to be deleted?

05 What cookies does hukutoto use and can I turn them off?

06 How long does hukutoto keep my personal data after I close my account?

Privacy Policy

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